Frequently Asked Questions
Here are some commonly asked questions about Empire City Casino Online. If you have any other questions, feel free to reach out to our customer support team for assistance.
1. What is Empire City Casino Online?
Empire City Casino Online is a virtual casino where players can enjoy a variety of casino games such as slots, blackjack, roulette, and more. It is an extension of the well-known Empire City Casino located in Yonkers, New York.
2. Is Empire City Casino Online legal?
Yes, Empire City Casino Online is a legal online gambling platform. It is licensed and regulated by the New York Gaming Commission.
3. Can I play at Empire City Casino Online from any location?
Unfortunately, Empire City Casino Online is only available to players who are physically located in the state of New York. Anyone attempting to access the site from outside of the state will be unable to do so.
4. What types of games are available at Empire City Casino Online?
Empire City Casino Online offers a wide range of casino games including slots, video poker, blackjack, roulette, and more. They also have exclusive games only available on their online platform.
5. How do I make deposits and withdrawals at Empire City Casino Online?
You can make deposits at Empire City Casino Online using various methods, including credit/debit cards, e-wallets, and bank transfers. Withdrawals can be made through the same methods, as long as you have met the necessary wagering requirements.
6. Are there any bonuses or promotions at Empire City Casino Online?
Yes, Empire City Casino Online offers various bonuses and promotions for both new and existing players. These include welcome bonuses, free spins, daily promotions, and more. Be sure to check their promotions page regularly for the latest offers.
7. How can I contact the customer support team at Empire City Casino Online?
You can reach the customer support team at Empire City Casino Online through live chat, email, or phone. They are available 24/7 to assist with any queries or concerns you may have.
8. Is there a mobile version of Empire City Casino Online?
Yes, Empire City Casino Online has a mobile version of their site which can be accessed through a web browser on your smartphone or tablet. They also have a dedicated mobile app for both Android and iOS devices.
9. How can I be sure my personal and financial information is safe at Empire City Casino Online?
Empire City Casino Online uses the latest SSL encryption technology to ensure the safety and security of all player information. They also have strict privacy policies in place to protect your data.
10. Can I set limits on my account at Empire City Casino Online?
Yes, Empire City Casino Online offers responsible gambling tools such as deposit limits, session time limits, and self-exclusion options. This allows players to control their gambling and stay within their means.
